Transparent information about our services, your rights, and our commitments.
By booking an appointment with Kayida Fashion, you agree to these terms of service. Our services include custom clothing design, professional alterations, and expert repairs.
Custom clothing projects require a 50% deposit before work begins. This deposit covers material costs and initial labor. The remaining balance is due upon project completion.
Important: Custom clothing orders cannot be cancelled once materials have been purchased and work has commenced, except in cases of force majeure.
For alteration and repair services, we provide detailed quotes before beginning work. Once approved, the quoted price is guaranteed unless additional work is requested by the client.
Alterations and repairs cannot be cancelled once work has begun, as materials may have been cut or modified.
You may cancel or reschedule your appointment up to 24 hours in advance without penalty. Cancellations made with less than 24 hours notice may be subject to a cancellation fee of 50% of the consultation cost.
Custom clothing projects can be cancelled within 48 hours of the initial consultation for a full refund of any deposit paid. After this period, deposits are non-refundable as materials are typically ordered and work scheduled.
Alteration and repair services can be cancelled before work begins for a full refund. Once work has commenced, cancellations are not possible as materials may be cut or modified.
We stand behind our work. If you are not satisfied with the quality of our alterations or repairs, we will make reasonable efforts to address your concerns at no additional cost.
We collect only the information necessary to provide our services: name, email address, phone number, measurements, and project details. We do not sell or share your personal information with third parties.
Your information is used solely for:
We retain project information for 3 years to assist with future alterations or repairs. You may request deletion of your personal data at any time by contacting us.
Under GDPR, you have the right to:
We accept the following payment methods:
Custom Clothing: 50% deposit required before work begins
Alterations over €100: 30% deposit required
Repairs over €50: 30% deposit required
For custom clothing projects, the remaining balance is due upon final fitting and before garment collection. For alterations and repairs, payment is due upon completion before collection.
Simple alterations (hemming, basic adjustments): 2-3 days. Complex alterations (restructuring, pattern work): 5-7 days. We'll provide a specific timeline when you bring in your garment.
Yes, we have extensive experience with delicate fabrics including silk, chiffon, lace, and leather. We use specialized techniques to ensure the integrity of your garments.
Yes, rush services are available for an additional fee (typically 50% of service cost). Availability depends on our current workload.
We offer free minor adjustments within 7 days of pickup for alterations. For custom clothing, we include one complimentary fitting adjustment within 30 days.
Yes, we work with premium fabric suppliers and can source materials for you. You're also welcome to provide your own fabric.
We provide detailed care instructions for each custom garment, including recommended cleaning methods and storage tips to maintain quality.